Takawin's Privacy Policy — Your Complete Guide to Data Protection

1 What Data We Collect

Takawin collects various types of information from different sources. Details are provided below:

We never store your full payment card number or PIN. Payment details are tokenized through our secure payment gateway.

2 How We Use Your Data

Takawin uses your information for the following purposes:

• To create and manage your account and complete KYC verification.
• To process deposits, withdrawals, and other financial transactions.
• To personalize your gaming experience and offer relevant bonuses.
• To prevent fraud, money laundering, and misuse of our platform.
• To promote responsible gaming and identify problematic gaming patterns.
• To meet legal obligations and fulfill regulatory requirements.
• To provide customer service and technical support.
• To improve our platform's service quality and develop new features.

Takawin obtains your explicit consent before using your data for marketing purposes. You can opt out of marketing communications at any time.

3 How Long We Retain Your Data

We do not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal obligations:

• Account Information: While the account is active and for up to 5 years after closure.
• Financial Transaction Details: A minimum of 5–7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: 2 years for security and dispute resolution purposes.
• Cookies & Session Data: Upon session end or a maximum of 12 months.

After the designated period, data is securely deleted or irreversibly anonymized.

4 Who We Share Your Data With

Takawin does not sell your data. However, limited information may be shared in specific circumstances:

• Payment Providers: Necessary information is shared with bKash, Nagad, and banking partners to process transactions.
• KYC Verification Service: Trusted third-party services are used for identity verification.
• Law Enforcement Agencies: Information may be disclosed in response to a legal order or government directive.
• Technology Service Providers: Covered under strict confidentiality agreements for server, cybersecurity, and analytics services.
• Auditors & Regulators: Information required by regulatory authorities to maintain our license.

Strict Data Processing Agreements (DPA) are in place with all third parties. They are required to comply with takawin's privacy standards.

5 Cookies & Tracking Technologies

Takawin uses cookies to enhance your browsing experience. The types of cookies we use:

• Essential Cookies: These are essential for the platform to function properly and cannot be disabled.
• Functional Cookies: Remembers your preferences and settings, such as language selection.
• Analytics Cookies: To analyze platform usage and improve our services. Fully anonymous.
• Security Cookies: To detect fraudulent logins and suspicious activity.

You can disable non-essential cookies through your browser settings, though this may limit some features. takawin does not use any cross-site tracking cookies.

6 Your Privacy Rights

Takawin gives you full control over your personal data. Your rights include:

To exercise this right, please contact our support team. We typically process your request within 30 days.

7 Security Measures

Takawin uses industry-leading technology and practices to protect your data:

• All stored data is protected with 256-bit AES encryption.
• All data transmissions are encrypted using TLS 1.3 protocol.
• Two-factor authentication (2FA) is required for all sensitive actions.
• Servers and databases are subject to regular security audits.
• 24/7 security monitoring and anomaly detection system.
• Penetration testing is conducted by a third party every 6 months.
• Staff access to data is restricted to the minimum level necessary.

8 Protection of Minors' Data

Takawin strictly prohibits users under 18 from accessing the platform. Our policy on this:

• Age verification is mandatory at the time of registration.
• Age verification documents are reviewed as part of the KYC process.
• If an account holder is identified as being under 18, their account will be immediately suspended.
• Data belonging to minors is never stored and is deleted immediately.

If you suspect a minor is using takawin, please notify our support team.

9 Privacy Policy Updates

This Privacy Policy may be updated as takawin improves its services. In the event of changes:

• You will be notified by email or platform notification before any significant changes take effect.
• The "Last Updated" date at the top of this page will reflect any changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• At least 14 days' notice will be given for any major changes.

We recommend checking this page regularly. Archived copies of our previous privacy policy are available on request from our support team.

10 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our Data Protection Team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Language: Bengali & English
• Response Time: Usually within 48 hours

If you are not satisfied with our resolution of your complaint, you have the right to escalate the matter to the relevant data protection authority.